Find the problem before the customer calls.
Connect supported monitoring providers, verify what the alert means against the equipment on file, and dispatch a technician with the whole property history in hand.
From alert to closed ticket.
One ticket per problem, tied to the property.
Open a ticket from the property workspace or a monitoring alert. Each ticket knows its property, system, and client, and moves from open through dispatch to resolution.
- Ticket list, new-ticket flow, detail, and dispatch
- Relationship checks between property, system, and client
- Service and repair work uses the same field flow your crews already know
Open
Dispatched
Resolved
Connect the systems you already monitor.
A monitoring gateway normalizes data from supported providers so alerts look the same wherever they came from.
- Enphase and SolarEdge connections
- A built-in simulator for training and safe demos
- Alerts verified against installed equipment before they become tickets
Know the tech actually arrived.
For repairs, the office confirms the GPS arrival point once. The technician checks in from the site, and the server accepts arrival only when the device accuracy and distance are within limits.
- Fresh, high-accuracy location required
- Arrival point locks at check-in
- Duration is frozen at first submission and survives QA resubmissions
Restock the van, not just the shelf.
Fleet records and vehicle restock lists help a crew leave the warehouse with what the last job used up.
- Vehicle restock model built from job usage
- Feeds warehouse fulfillment and van loading
See TrueSite running on a real job.
Tell us about your operation and we will walk you through the modules that fit — using your own workflow, not a canned script.